Connect with a team that blends marketplace expertise with meticulous case building. From suspensions to policy warnings, we resolve issues and protect your account’s long-term health.
Browse the questions below for quick answers about contacting our team and how our intake process works.
We accept ACH transfers, wire transfers, and credit/debit cards through Stripe. There are no surcharges regardless of your payment method. Reinstatement services require upfront payment, while monitoring services are billed monthly in advance.
While many of our clients sell $100,000+ monthly on Amazon, this isn’t a strict requirement. We evaluate each case based on its complexity and our ability to help, not solely on revenue size. If you’re facing a serious account health issue, we encourage you to reach out.
Our reinstatement services are non-refundable as we cannot control Amazon’s final decisions. However, each service includes multiple appeal iterations and escalation attempts to maximize your chances of success.
Simply complete our contact form or reach out via phone, WhatsApp, or email. We’ll review your situation, discuss your options, and provide clear next steps if we can help with your case.
In most cases, yes—when we’re engaged to work your case. We request the minimum permissions necessary (no SP-API access at launch) and use your account’s standard case channels to draft and submit materials. You can revoke our access at any time.
We review your details, determine whether your situation fits our scope, and then schedule a short discovery call if needed. On that call we clarify the root issue, outline likely next steps, and confirm the evidence Amazon typically expects for your case type. We won’t ask for Seller Central access until we both agree it’s appropriate.
