Terms and Conditions
These Terms & Conditions (the “Terms”) are a binding agreement between you and Seller Resolve. By accessing the Site, requesting a quote, engaging our Services, or clicking “accept” where applicable, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or Services.
Important: Seller Resolve is not a law firm and does not provide legal advice. Use of our Services does not create an attorney-client relationship. “Amazon,” “Seller Central,” and related marks are trademarks of Amazon.com, Inc. or its affiliates. Seller Resolve is not affiliated with, endorsed by, or sponsored by Amazon.
1) Eligibility & Changes to These Terms
1.1 Business Users; Age. The Site and Services are intended for business users. You represent that you are at least 18 years old and have authority to bind the business you represent.
1.2 Updates. We may update these Terms from time to time. The “Effective Date” above reflects the latest revision. Material changes will be posted on the Site and, where required, notified to you. Your continued use after changes means you accept the updated Terms.
2) Description of Services
2.1 Scope. We provide investigative consulting, case strategy, evidence packaging, plan-of-action drafting, and similar advisory Services to help sellers address marketplace compliance, account health, or listing issues. We may also offer optional ongoing monitoring subscriptions and one-time reporting products.
2.2 No Guarantees. Marketplace outcomes depend on third parties (e.g., Amazon). We do not guarantee any reinstatement, escalation, listing outcome, or timeframe.
2.3 No Legal Advice. Our work is consultative. You should obtain independent legal counsel for legal questions or disputes.
2.4 Changes/Suspension. We may modify, suspend, or discontinue Services or Site features with reasonable notice where practicable.
3) Client Responsibilities
3.1 Truthful Information; Authenticity. You must provide complete and accurate information and only authentic documents (e.g., invoices, letters of authorization). You will not request or permit fabrication, alteration, or misrepresentation of any record.
3.2 Cooperation. You will (i) timely respond to questions, (ii) provide requested documents, data, screenshots, and permissions, and (iii) designate a knowledgeable point of contact. Delays or incomplete responses may delay or prevent results.
3.3 Compliance. You remain solely responsible for your compliance with marketplace policies, laws, and regulations; you are responsible for any actions taken in your Seller Central account.
3.4 Prohibited Conduct. You will not use the Site/Services to violate law, infringe rights, harass others, transmit malware, scrape without consent, or interfere with security features.
3.5 Accounts & Security. If you create an account or portal access, you are responsible for keeping credentials confidential and for all activities that occur under your access.
4) Access to Seller Central & Third-Party Systems
4.1 Permissions-Based Access. If you grant us user permissions to Seller Central or other systems, you (i) remain the account owner, (ii) may revoke permissions at any time, and (iii) authorize us to perform actions you expressly direct in writing. We will not request your Seller Central password.
4.2 Third-Party Terms. Your use of marketplaces, payment processors, file-sharing tools, or communications platforms remains subject to their respective terms and privacy policies.
5) Orders, Statements of Work & Deliverables
5.1 Engagements. Specific tasks, timelines, fees, and assumptions may be described in an order form, invoice, proposal, email confirmation, or statement of work (each, an “Order”). If there is a conflict, the Order controls over these general Terms for that engagement.
5.2 Deliverables. We may provide written analyses, plans of action, reports, templates, or similar work product (“Deliverables”). Upon full payment, we grant you a non-exclusive, non-transferable, revocable license to use Deliverables internally for your business with the applicable marketplace. We retain all right, title, and interest in and to our methods, know-how, templates, and tools. You may not resell, publish, or share Deliverables with third parties other than the applicable marketplace or your advisors, and you may not remove proprietary notices.
5.3 Feedback & Anonymized Learnings. We may use general learnings (de-identified and aggregated) to improve our Services.
6) Fees, Payment, Taxes & Refunds
6.1 Fees & Payment. Fees are as stated in the Order or on the Site and are due in U.S. dollars. Unless otherwise stated, payment is due in advance and may be processed by a third-party payment processor (e.g., Stripe). You authorize us to charge your selected payment method for all amounts due.
6.2 Expenses. You are responsible for pre-approved out-of-pocket expenses (e.g., courier, translation, notarization) if applicable.
6.3 Late Payments. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. You agree to reimburse reasonable collection costs, including attorneys’ fees.
6.4 Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, VAT, GST, or similar taxes (excluding taxes on our net income).
6.5 Refunds. Because our Services are consultative and begin promptly upon engagement, all fees are non-refundable once work has commenced, except where expressly stated otherwise in an Order or required by law. If you cancel before we begin, we may retain a reasonable administrative fee.
6.6 Chargebacks. Initiating a payment chargeback without first attempting to resolve a dispute with us is a material breach of these Terms. We reserve all remedies, including suspension of Services and recovery of fees, costs, and interest.
6.7 Subscriptions (if offered). Recurring Services renew automatically for successive periods unless canceled at least 5 business days before the next renewal date. You can cancel future renewals at any time; amounts paid for the current term are non-refundable.
7) Confidentiality & Privacy
7.1 Confidentiality. “Confidential Information” means non-public information that is disclosed by one party to the other and marked or reasonably understood as confidential, including business, technical, and case materials. Each party will use the other’s Confidential Information only to perform under these Terms and will protect it using reasonable safeguards. Exclusions include information that is publicly available, already known, independently developed, or rightfully received from a third party.
7.2 Compelled Disclosure. We may disclose Confidential Information if required by law or legal process, after giving notice where legally permitted.
7.3 Privacy Policy. Our handling of personal information is described in our Privacy Policy (linked in the Site footer), which is incorporated by reference.
7.4 Data Roles. For most Site interactions we act as an independent controller of personal information. When you provide us with your business records for consulting, each party acts as an independent controller with respect to its own processing activities.
8) Intellectual Property; Site License
8.1 Our IP. The Site, its content, trademarks, logos, software, templates, and methods are owned by Seller Resolve or its licensors and are protected by law.
8.2 Limited Site License. Subject to these Terms, we grant you a limited, revocable, non-transferable license to access and use the Site for its intended purposes. You may not copy, modify, distribute, reverse engineer, or create derivative works from the Site or its content except as expressly permitted.
8.3 User Content. If you submit reviews, feedback, or testimonials, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display that content for marketing and product improvement, provided we will not disclose your Confidential Information. You may withdraw testimonial permission by written notice, which will apply prospectively.
9) Third-Party Services & Links
The Site may link to or integrate third-party websites and tools (e.g., analytics, payment processors, scheduling). We are not responsible for third-party content, availability, or practices. Your use of third-party services is governed by their terms and privacy policies.
10) Disclaimers
10.1 AS-IS Site. The Site and its content are provided “AS IS” and “AS AVAILABLE” without warranties of any kind.
10.2 Services. Except as expressly stated in an Order, we disclaim all warranties (express, implied, or statutory), including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
10.3 No Outcome Guarantee. We do not warrant or guarantee any specific marketplace result, timeline, or decision.
11) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SELLER RESOLVE LLC AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE OR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 3 MONTHS PRECEDING THE EVENT (OR $500 IF THE CLAIM RELATES ONLY TO SITE USE). Some jurisdictions do not allow certain limitations; in such cases, the limitation will apply to the fullest extent permitted.
12) Indemnification
You will defend, indemnify, and hold harmless Seller Resolve and its officers, employees, and contractors from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms or an Order; (b) your violation of law or third-party rights; (c) your misuse of the Site or Services; or (d) falsified or unauthorized materials you provide.
13) Term, Termination & Suspension
13.1 Term. These Terms apply while you access the Site and during any active engagement.
13.2 Termination for Convenience. Either party may terminate an engagement as set forth in the applicable Order.
13.3 Termination for Cause. We may suspend or terminate access immediately for material breach (including suspected fraud or fabrication of documents) or security risk.
13.4 Effect of Termination. Upon termination, you will pay all amounts due for Services performed and cease using any Deliverables not fully paid for. Sections intended to survive (including 5.2, 6, 7, 8, 10–16) will survive.
14) Force Majeure
We are not liable for delays or failures due to events beyond our reasonable control, including acts of God, labor disputes, internet outages, government actions, or marketplace system interruptions.
15) Dispute Resolution; Governing Law
15.1 Informal Resolution. Before filing a claim, the complaining party must send a written notice describing the dispute to legal@sellerresolve.com and allow 30 days for informal resolution.
15.2 Arbitration & Class Action Waiver. Except for (i) small-claims court or (ii) injunctive relief for IP or data-security misuse, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The Federal Arbitration Act governs interpretation and enforcement of this agreement to arbitrate. Arbitration will occur in New York, New York, or by video/teleconference if mutually agreed. Class actions and class arbitrations are not permitted.
15.3 Opt-Out. You may opt out of arbitration by sending a written notice to legal@sellerresolve.com within 30 days of first accepting these Terms; in that case, Section 15.4 applies.
15.4 Governing Law & Venue. These Terms are governed by the laws of the State of New York, without regard to conflicts of law principles. Subject to Section 15.2, the exclusive venue for any permitted court action will be the state or federal courts located in Rockland County, New York (or the Southern District of New York), and you consent to their personal jurisdiction.
16) Notices; Electronic Communications
You agree to receive notices and communications electronically, including by email or posting on the Site. Legal notices to Seller Resolve must be sent to legal@sellerresolve.com and to:
SELLER RESOLVE LLC
296 Route 59, Suite 12-30
Airmont, NY 10901
17) Miscellaneous
17.1 Entire Agreement. These Terms, together with any Order and our Privacy Policy, constitute the entire agreement between you and Seller Resolve regarding the Site and Services and supersede prior communications.
17.2 Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary to be enforceable, and the remainder will remain in effect.
17.3 Assignment. You may not assign or transfer your rights or obligations without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
17.4 No Waiver. Failure to enforce a provision is not a waiver of that or any other provision.
17.5 Independent Contractors. The parties are independent contractors; these Terms do not create a partnership, joint venture, or agency relationship.
17.6 Headings. Headings are for convenience only and do not affect interpretation.
17.7 Export & Sanctions. You represent that you (and your owners) are not subject to U.S. sanctions and will not use the Services in violation of export or sanctions laws.
18) Contact
Questions about these Terms?
Email: legal@sellerresolve.com
Mail: SELLER RESOLVE LLC, 296 Route 59, Suite 12-30, Airmont, NY 10901